Complaints Policy

Last updated: September 27, 2026

We want every client to be happy with their app and with how we worked together. If something has gone wrong, we want to hear about it so we can put it right.

How to Make a Complaint

Contact us by:

• Email: hello@fortlauderdalemobileappdevelopment.com (please put "Complaint" in the subject line)
• Phone: (954) 751-4998, Mon–Fri 9am–9pm · Sat 12–5pm · Sun by appointment

Please tell us:

• Your name and the best way to reach you.
• Your company and project name, if you have one.
• What went wrong, with dates if you have them.
• What you'd like us to do to fix it.

What Happens Next

1. We confirm we got it. We'll reply as soon as possible to let you know your complaint has been received.
2. We look into it. We review your project records, messages and agreement, and talk to the people involved.
3. We reply with a plan. We'll explain what we found and what we'll do about it.

If we need more time or more information from you, we'll tell you why.

If You're Still Not Happy

If you aren't satisfied with our answer, reply and ask for a second review. A senior member of our team will look at it again. Your written contract may also set out other steps for settling disagreements.

We Don't Hold It Against You

Raising a complaint won't affect how we treat you or your project.